Behavioural Finance Consulting

BFC

Sustainable Investing

Wealth & Asset Management

Investing has become a common practice, but today’s investors seek more than just financial returns. The rise of sustainable investing reflects growing concerns about how investments impact society and the environment. Consumers now want their investments to support companies that promote gender equality and inclusion (governance), combat poverty (social), and address climate change (environmental). This shift towards ESG (Environmental, Social, Governance) investing is reshaping how corporate performance is evaluated and how financial institutions develop investment products. For the financial sector, understanding the key drivers of sustainable investment decisions is essential to meet the evolving demands of today’s conscientious investors.

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Customer Acquisition in Financial Services

Personal Finance & Money Apps

Customer acquisition in financial services is increasingly influenced by referral reward programmes. In a landscape where word of mouth significantly impacts purchasing decisions, incentivised referrals provide a powerful means to expand your customer base. While these programmes are popular in sectors such as e-commerce, healthcare, and hospitality, they remain underutilised in financial services. When implemented effectively, referral programmes can enhance acquisition, retention, and loyalty, ultimately driving growth and profitability. However, companies that overlook consumer behaviour and motivations risk attracting low-quality referrals, damaging their brand reputation, losing market share, and facing potential legal and regulatory challenges. Understanding how individuals interact with financial services is crucial for maximising the effectiveness of referral programmes within the industry.

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